FAQs
Here you will find frequently asked questions.
Is your question not listed? Search our Instructions and documentation or contact ZID Service Desk.
You can change your password at Account portal.
In addition to your user ID and the old access password, the new password must be entered twice. We recommend using upper and lower case letters and at least one number or special character in the password (see also Choosing a suitable password)
If you use network drives (e.g. the home directory \I:, generally: network file systems) , you must log out and log in again after changing your password.
If you use an external account (user name is your private e-mail address), you can reset your password to LFU:online yourself.
Firstly, please ensure that you have entered the user ID and password correctly and that the Caps Lock is deactivated.
Please contact ZID-Benutzerverwaltung@uibk.ac.at. For security reasons, you will be asked to confirm your identity. Therefore, please have a document ready that verifies your identity.
You use your user name to log in to the university's services and systems.
As an employee, you will receive your username in writing together with your password at the beginning of your employment. The user name is made up of a "c" + 5 to 7 numbers. The first 3 numbers are usually the same for all members of an institute.
As a student, you will receive your username in writing together with your password at the beginning of your studies. The user name consists of a "cs" + 2 letters + 4 numbers.
As a prospective student, your username is a private email address that you provided when you registered for your degree programme.
You can find more information on accounts, user names and passwords at Accounts at the University of Innsbruck.
"c-identifier" is another name for your user name (see first FAQ). User ID and account are also used as designations.
To log in to the university's services and systems, you need a username and password for a valid account and a token for two-factor authentication.
Questions about two-factor authentication are answered at FAQs on two-factor authentication.
You can find information on logging in at Single Sign-On.
If you cannot find a solution to your problem on this information page, please send a screenshot of the error message to zid-service@uibk.ac.at. Please also state which service you are trying to log in to.
Information and frequently asked questions about the ZID mail system can be found at Web-Mail-FAQ.
The most important topics relating to registration, use and settings are summarised there.
Questions about Microsoft 365 are answered at FAQs about Microsoft 365.
Questions about LFU:online are answered at LFU:online.
In VIS:online you will find useful information on operation in the Help tab.
If you have any further questions or problems, please contact vis@uibk.ac.at.
You can find step-by-step instructions for OpenOlat in our HelpCards.
Access to the Linux systems can be requested with a valid user ID via this form. Access is active from the following working day.
You can find more information about the service at Service description for Linux client systems.
Further questions about Linux are answered at Linux FAQs.
Instructions and FAQs on WLAN can be found on the page WLAN access via UIBK and eduroam.
If you cannot find a solution to your problem on this information page, please send a description of the problem and a screenshot of any error message to zid-service@uibk.ac.at.
You can find instructions and FAQs about VPN on the page VPN.
If you cannot find a solution to your problem on this information page, please send a description of the problem and a screenshot of any error message to zid-service@uibk.ac.at.
Information on applications can be found at Applications for ZID services.
Information on software offers can be found at Software offered by the ZID.
Questions about language courses are answered at Page of the Language Centre.
If you have any problems, please contact Contact addresses of the Language Centre.
Questions about the ULB are answered at Page of the University and State Library.
If you have any problems, please use the ULB contact addresses:
Please contact Admission Department.