Accounts at the University of Innsbruck

The university's IT services can be used free of charge for teaching, research and study purposes. However, this requires a user authorisation/account with corresponding access data.

The access data of your personal account may not be passed on to third parties and the services may only be used by you personally (exceptions only apply to functional accounts). By using the services, you accept the Terms of use and operating regulations of the Information Technology Services (ZID).

Accounts for employees and external lecturers

For employees who belong to the permanent staff, a personal account is usually requested as part of the appointment procedure with the entry workflow. No separate application needs to be made here.

For all other purposes, authorised persons from the institute/organisational unit (OU) can complete and submit application forms online.

Applications for personal accounts can be submitted for the following group of people

  • Employees of the University of Innsbruck
  • Apprentices
  • External lecturers
  • External lecturers who only use the OpenOlat learning management system

The University of Innsbruck provides its employees with a personal account for the duration of their employment (employment contract/DV).

The following services can be used with the personal account by default:

  • Mail server with personal mail address in the form name.surname@uibk.ac.at
  • eLearning platform OpenOlat
  • Home directory for data backup
  • file share
  • WLAN
  • VPN access

The access data of your personal account (user name and password) may not be passed on to third parties and the services may only be used by you personally.

For functions (e.g. institute email address, projects), it is advisable not to link authorisations directly to a person's personal account, but to create separate function accounts. These accounts are separate from the personal accounts, but the person for whom the application is made is responsible for the functional account.

Functional accounts can be used by several people. The person responsible for the functional account should change the password of the account at the latest when a person should no longer have access.

Information on two-factor authentication for shared function accounts can be found at FAQs.

Employees who are already actively studying will receive an employee account as their primary account for longer-term employment. This primary account can be used for all services. The student account (CXXXNNNN) remains active as a secondary account for as long as the study programme continues.

After termination of the employment relationship, the student account will be reactivated for LFU:online and other services, provided that you are still studying. If this does not happen automatically, please contact zid-benutzerverwaltung@uibk.ac.at.

External institutions that are not a university organisational unit but are closely connected to the university can also use ZID services under certain conditions. The heads of these organisations should contact the head of the ZID ( 0512 507-23001) for further information.

The access data for your personal account will be sent to the institute or to your private address. If you have not received a user authorisation, please contact zid-benutzerverwaltung@uibk.ac.at.

The access data for functional accounts will be sent to the personal university e-mail address of the person responsible.

Expiry of the account

As a rule, personal accounts are valid until the end of the person's employment.

Function-related accounts are valid for two years from creation.

In order to simplify administration and provide the heads of the organisational units with a more precise overview, the ZID sends out a collective application once a year. All valid functional accounts are listed on the collective application and sent to the ZID for further renewal or cancellation.

If staff accounts or functional accounts are scheduled for deregistration, the ZID usually grants a grace period to save data. To inform users about the imminent expiry of the account's period of use, the ZID sends two expiry warnings by e-mail, or three in the case of personal accounts.

After the account has been blocked, the data (emails, documents) are retained for one year, after which they are deleted.

Regulations on the expiry of personal accounts after termination of employment (DV)

Employees receive an initial notification by email one month after termination of the DP, stating the exact date on which the account expires. The deadline is a total of seven months after the end of the DP for permanent staff and lecturers. It is not possible to extend the period of use of the account beyond the date stated in the e-mail.

Emeritus university professors and retired academic staff can continue to use their personal account and apply for an extension after every five years.

In the case of personal accounts, an automatic reply email will be sent for one year from the date of suspension, stating that the email address no longer exists. Employees have the option of entering a reference to an alternative email address. This can either be a different personal email address or a reference to an institute address.
A link to activate this function is provided in the information email about the expiry of the account.
The link is only available in the period between the first expiry warning being sent and the account being blocked. The automatic response is only activated when the account is blocked.
Mail forwarding to other mail addresses is not possible after the account has been blocked.

In the event of new employment, the period of use of the account can be extended either via the entry workflow or via the application form, or the account can be unblocked.

If the employment takes place within the expiry period, a corresponding notification is usually sent to extend the period of use of the account; a separate application is then not necessary.

Accounts for students

Students receive the account for the IT services of the ZID together with the admission data. The document contains the user ID/identifier (= username), the initial password and the official e-mail address (e.g. Vorname.Nachname@student.uibk.ac.at).

If you have any questions or problems with the account, please contact zid-benutzerverwaltung@uibk.ac.at.

Important personal messages from the university (e.g. appointments, notifications about exam results, etc.) will be sent to your email address. You can read the mails via Webmail for students, in a mail client or at Uni app.

The account expires at the end of admission to the degree programme (exmatriculation). Admission to the degree programme expires if no continuation registration (formerly: enrolment) is made.

After the end of the admission period (30 November for the winter semester and 31 March for the summer semester, plus a processing period), a check is carried out to determine which students are no longer admitted. Students who are no longer admitted will receive an expiry warning by e-mail to their university e-mail address with the exact expiry date at least 10 days before the account expires. On this date, the account is automatically blocked and cannot be extended beyond this date.

Access to LFU:online remains active even after the account has been blocked. You can continue to log in with your username and password and retrieve your examination data etc.

If you are re-admitted to the degree programme, the account will be reactivated during the admission procedure in the Admission Department. In this case, the identifier, initial password and email address remain unchanged. The password is reset to the original initial password during reactivation. If this automatic reactivation has not taken place, please contact zid-benutzerverwaltung@uibk.ac.at.

Further information

Accounts for external users

Applicants and users of the career portal can independently create an account at Register LFU:online. These accounts use a private email address as the username and can only be used for the services LFU:online and VIS:online. Information on the LFU:online access data can be found at LFU:online login page. If you have problems with external accounts, please use Support form for LFU:online.

External users of the University and Provincial Library (ULB) Innsbruck can apply for a library account at https://accounts.uibk.ac.at/registration/service/ulb.

  • The account will only be activated on site in the library upon presentation of an official photo ID. You will receive your library card upon activation.
  • Password resets and changes to personal data (e.g. name, address, e-mail) cannot be made independently. Please contact ulb-kundenservice@uibk.ac.at for this purpose.
  • You can only log in to your library account with your user ID (xna...) and the corresponding password, not with your e-mail address.

Further information can be found at Page of the ULB.

Password information

To change your password, please log in to Account portal of the ZID and follow the steps indicated there. Passwords for external accounts (user name is the private e-mail address) can be changed at LFU:online.

The password enables users to authenticate themselves on the university's systems. It is assigned to your identifier. You can find it in the document sent to you with your account details (for employees) or you received it with your admission documents when you were admitted to the degree programme (for students).

The password is valid for the services offered by the ZID and protects your access to these services. A few examples:

  • E-mail
  • PC registration
  • VIS:online
  • LFU:online
  • OpenOlat

A suitable password protects your account from being misused by others. You are responsible for actions taken from your account, even if someone else has misused your access data.

You will receive an initial password from the ZID. Change this as quickly as possible and replace it with a suitable password of your own.

Please note the following requirements for a suitable password

  • The password must have at least eight characters; umlauts (ä, ö and ü) and ß must not be used
  • It must contain at least one capital letter, ideally not at the beginning of the password
  • It must contain at least one digit

We also recommend the use of special characters; full stops, commas, semicolons, question marks, exclamation marks, minus and underscores are well suited; special characters must not be at the beginning of the password

A simple method for creating a secure password: think of a sentence and construct the password from it. An example of this is the sentence "That's a secure password, isn't it?".

This results in the following password: Di1sPw,o?

The password becomes even more secure if you change the capitalisation or use several letters from a word (without making it difficult for you to remember), for example: Dis1siPW,o?

Ideally, you should choose a password that you can remember and do not have to write down. If you are unsure whether you can remember the password, write it down, but keep it in a place where it is not accessible to anyone else. A common mistake is to write down the password on a piece of paper attached to the computer, monitor or under the keyboard.

So-called password managers are helpful for the secure handling of passwords.

A platform-independent, free password manager is, for example, KeePassXC.

Please note that there is also an "Administrator" user on your PC. A secure password must also be chosen for this user. If you have any questions or problems with your administrator user, please contact ZID Technical Support.

Make sure that nobody is watching you when you enter your password. If you are unsure whether someone has seen your password, set a new one immediately.

The password of a personal account may only be known to the owner of the user ID in order to prevent misuse.

Passing on access data to third parties is a violation of the ZID's Usage regulations.

An exception is made for function-related user authorisations. You can find more information on this under Functional accounts.

There are web services for which you need an account. You should always use a different password for these web services than for the ZID services. Passwords for external services are transmitted via unknown and therefore potentially untrustworthy networks. If possible, you should use a separate password for each of these services.

Modern browsers also offer the option of saving the passwords for you so that you no longer have to remember them. However, the passwords are now saved under your account in the browser profile. If someone gains access to your account, it is easy to find out these passwords. Therefore, if you use this web browser function, you should pay particular attention to the security of your account and assign a master password for the browser password safe.

A platform-independent, free password manager is KeePassXC.

Single Sign On (SSO)

SSO allows you to use various web applications of the University of Innsbruck and other providers via the Austrian academic federation ACOnet Identity Federation, as well as the global academic federation eduGAIN after logging in once.

Once you have logged in once, you can use all services on the same device in the same browser without having to log in again (with the exception of Account portal). The system only requires you to log in again after 8 hours.

When logging in, enter the ID and password you received from the university and, if necessary, a second factor.

To ensure that you are logged out of all websites that use WebSSO at the University of Innsbruck, please close your browser.

If you want to log in with another account (e.g. functional accounts), you have the following options:

Please only enter your access data on trustworthy devices!

If you log in on a third-party device, we recommend using the private mode of your web browser (Mozilla Firefox; Google Chrome; Microsoft Edge). Close the browser window to log out.

With this method, you can automatically log in to WebSSO as soon as you are logged in to your Windows workstation PC.

If you always want to be logged in automatically, select the option "Always use Windows login". You can change this option via Your settings.

This method works for PCs that are logged on to the Windows domain of the University of Innsbruck.

Furthermore, your web browser must be configured for Windows Login of the University of Innsbruck. This is the case by default for workstation PCs for Microsoft Edge and Google Chrome. For Mozilla Firefox, the WebSSO server (idp.uibk.ac.at) must be entered:

  1. Enter about:config in the address bar.
  2. Search for negotiate on the configuration page.
  3. You should now see the option network.negotiate-auth.trusted-uris. Click on this. A dialogue opens. Enter idp.uibk.ac.at here and confirm.

FAQs

Firstly, please ensure that you have entered the user ID and password correctly and that the Caps Lock is deactivated.

Please contact ZID-Benutzerverwaltung@uibk.ac.at. For security reasons, you will be asked to confirm your identity. Therefore, please have a document ready that verifies your identity.

If you can log in to some services (e.g. web mail) but not to others (e.g. VPN access, wiki login, etc.), you can change your Synchronise password at Account portal.

You can also change your password via the Account portal.

You can change your password via the Account portal.

In addition to your user ID and the old access password, the new password must be entered twice. We recommend using upper and lower case letters and at least one number or special character in the password (see also Choosing a suitable password)

If you use network drives (e.g. the home directory \I:, generally: network file systems) , you must log out and log in again after changing your password.

If you use an external account (user name is your private e-mail address), you can reset your password to LFU:online yourself.

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