University of Innsbruck


Communicate more successfully in everyday work? This Continuing Education Programme is aimed at people who want to combine a successful personal career with greater satisfaction in everyday working life. It imparts basic knowledge in the field of emotional and non-verbal communication and enables you to offer effective crisis communication in a leadership position.

Communication and Psychological Conversation


Academic Expert for Communication and Conversation

3 semesters/ 65 ECTS-Credits

Study Code
UC 992 546

probably WS 2022/23

8.200 EUR



The right programme for me?




  • know the basic mechanisms and forms of interpersonal communication and interaction,
  • are able to deal with difficult emotions,
  • have acquired practical skills in conducting psychological conversations,
  • have a command of specific forms of conversation,
  • know about the functions and phenomenology of the various non-verbal modalities.



Target group

Persons who want to improve their everyday professional performance through

  • successfully designed group processes
  • improved communication behavior
  • a self-confident conduct
  • assertiveness in difficult conversation,
  • improved skills of self-reflection
  • professional dealing with oneself and with others.


  • completion of a study programme covering a minimum of 180 ECTS-Credits, or
  • proof of relevant competences due to professional activities, experience and achievements, e.g. completion of a secondary academic school or a secondary vocational school (AHS or BHS) and proof of several years of pertinent job experience, ideally including managerial work


Veronika Achner
Division for continuing education

Karl-Schönherr-Straße 3
6020 Innsbruck

  +43 512 507-39401

Academic Supervision

Univ.-Prof. i. R. Dr. Eva Bänninger Huber
Department of Psychology

Eva Bänninger-Huber was Professor of Clinical Psychology at the University of Innsbruck until October 2018. Her focus is on emotion, psychotherapy and facial expresson research.

Univ.-Prof. Dr. Barbara Juen
Department of Psychology

Barbara Juen is a clinical and health psychologist and an expert in emergency psychology and crisis intervention. She has been the head of psychosocial services in the Austrian Red Cross for many years.


Univ.-Prof. i. R. Dr. Eva Bänninger-Huber  Psychotherapeutin
Universität Innsbruck
Univ.-Prof. Dr. Barbara Juen Klinische und Gesundheitspsychologin, Fachliche Leiterin der Psychosozialen Dienste im Österreichischen Roten Kreuz
Universität Innsbruck
Prof. Dr. Heiner Ellgring Diplom-Psychologe, Approbation als Psychologischer Psychotherapeut
Dr. Doris Peham Psychoanalytikerin (Psychoanalyse) in Ausbildung, Ö3 Kummernummer
Mag. Dr. Florian Juen Psychologe, Psychotherapeut, Supervisor Landesgericht Innsbruck, Ausbildner Österreichisches Rotes Kreuz, Leitung Ö3 Kummernummer
Dr. Michael Worsch Psychotherapeut, Freiberuflich tätig als Coach, Supervisor, Seminarleiter zu den Themen Leadership, Teamwork, Life Balance, Health Care
Mag. Dr. Heidi Siller Klinische und Gesundheitspsychologin
Mag. Günther Kainz Psychotherapeut, Psychoanalytiker
Mag. Dr. Silvia Exenberger-Vanham Klinische und Gesundheitspsychologin
Mag. Dr. Manfred Krampl Polizeipsychologe, Notfallpsychologe, Klinischer- und Gesundheitspsychologe
Univ.-Prof. i. R. Dr. Brigitte Mazohl  Historikerin
Univ.-Prof. i. R. Dr. Matthias Scharer  Theologe

Organisational Information

Dates with reservation

winter semester 2022/2023

Date Topic Instructor
07./08.10. und
Interaktion und Kommunikation Prof. Dr. Heiner Ellgring
28./29.10. und 25./.26.11.2022 Emotionale Prozesse Univ.-Prof. i. R. Dr. Eva Bänninger-Huber
11./12.11. und
Emotionsregulierung in unterschiedlichen Situationen Dr. Michael Worsch & Mag. Dr.
Heidi Siller
13./14.01. und 03./05.02.2023 Nonverbale Kommunikation Dr. Doris Peham
03./04.03. und
Emotionale Intelligenz Mag. Dr. Florian Juen

Sommersemester 2023 / Wintersemester 2023/2024

Datum Thema Lehrende
17./18.03. und 09./10.06.2023 Spezifische Emotionen in zwischenmenschlichen Beziehungen Univ.-Prof. i. R. Dr. Eva Bänninger-Huber
31.03./01.04. und
Reflexion des eigenen Kommunikationsverhaltens Mag. Dr. Heidi Siller &
Silvia Exenberger
28./29.04. und
Formen der Gesprächsführung Univ.-Prof. i. R. Dr. Eva Bänninger-Huber
23./24.06. und
Aktives Zuhören Mag. Günther Kainz
06./07.09. und
Management von Konflikten Mag. Dr. Manfred Krampl
06./07.10. und
Spezielle Techniken der Gesprächsführung Univ.-Prof. i. R. Dr. Brigitte Mazohl & Univ.-Prof. i. R. Dr. Matthias Scharer 
Kommunikation in Krisensituationen Univ.-Prof. Dr. Barbara Juen


Universität Innsbruck - Präsenz


  • Grundlagen der Kommunikation
  • Emotion und Interaktion
  • Gesprächsführung I
  • Gesprächsführung II
  • Abschlussarbeit


University of Innsbruck
Innrain 52
6020 Innsbruck


  • Fundamentals of Communication
  • Emotion and Interaction
  • Conversation I
  • Conversation II
  • Final Thesis


Registration is currently not yet open.

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General Information for the Registration for Continuing Education Programmes

Participation in the university continuing education courses requires the admission as a non-degree student

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