University of Innsbruck


Communicate more successfully in everyday work? This Continuing Education Programme is aimed at people who want to combine a successful personal career with greater satisfaction in everyday working life. It imparts basic knowledge in the field of emotional and non-verbal communication and enables you to offer effective crisis communication in a leadership position.

Communication and Psychological Conversation


Academic Expert for Communication and Conversation

3 semesters/ 65 ECTS-Credits

Study Code
UC 992 546

wintersemester 2021/22

8.200 EUR



The right programme for me?




  • know the basic mechanisms and forms of interpersonal communication and interaction,
  • are able to deal with difficult emotions,
  • have acquired practical skills in conducting psychological conversations,
  • have a command of specific forms of conversation,
  • know about the functions and phenomenology of the various non-verbal modalities.



Target group

Persons who want to improve their everyday professional performance through

  • successfully designed group processes
  • improved communication behavior
  • a self-confident conduct
  • assertiveness in difficult conversation,
  • improved skills of self-reflection
  • professional dealing with oneself and with others.


  • completion of a study programme covering a minimum of 180 ECTS-Credits, or
  • proof of relevant competences due to professional activities, experience and achievements, e.g. completion of a secondary academic school or a secondary vocational school (AHS or BHS) and proof of several years of pertinent job experience, ideally including managerial work


Veronika Achner
Division for continuing education

Karl-Schönherr-Straße 3
6020 Innsbruck

  +43 512 507-39401

Academic Supervision

Univ.-Prof. i. R. Dr. Eva Bänninger Huber
Department of Psychology

Eva Bänninger-Huber was Professor of Clinical Psychology at the University of Innsbruck until October 2018. Her focus is on emotion, psychotherapy and facial expresson research.

Univ.-Prof. Dr. Barbara Juen
Department of Psychology

Barbara Juen is a clinical and health psychologist and an expert in emergency psychology and crisis intervention. She has been the head of psychosocial services in the Austrian Red Cross for many years.


Univ.-Prof. i. R. Dr. Eva Bänninger-Huber  Psychotherapeutin
Universität Innsbruck
Univ.-Prof. Dr. Barbara Juen  Klinische und Gesundheitspsychologin, Fachliche Leiterin der Psychosozialen Dienste im Österreichischen Roten Kreuz
Universität Innsbruck
Prof. Dr. Heiner Ellgring Diplom-Psychologe, Approbation als Psychologischer Psychotherapeut
Dr. Doris Peham Psychoanalytikerin (Psychoanalyse) in Ausbildung, Ö3 Kummernummer
Mag. Dr. Florian Juen Psychologe, Psychotherapeut, Supervisor Landesgericht Innsbruck, Ausbildner Österreichisches Rotes Kreuz, Leitung Ö3 Kummernummer
Dr. Michael Worsch Psychotherapeut, Freiberuflich tätig als Coach, Supervisor, Seminarleiter zu den Themen Leadership, Teamwork, Life Balance, Health Care
Mag. Dr. Heidi Siller Klinische und Gesundheitspsychologin
Mag. Günther Kainz Psychotherapeut, Psychoanalytiker
Mag. Dr. Silvia Exenberger-Vanham Klinische und Gesundheitspsychologin
Mag. Dr. Manfred Krampl Polizeipsychologe, Notfallpsychologe, Klinischer- und Gesundheitspsychologe
Univ.-Prof. i. R. Dr. Brigitte Mazohl  Historikerin
Univ.-Prof. i. R. Dr. Matthias Scharer  Theologe

Organisational Information


winter semester 202I/2022

LV Nr. Topic


Dates and Rooms

LV 964000 Interaktion und Kommunikation

Prof. Dr. Heiner Ellgring

Dates and Rooms

LV 964002

Emotionale Prozesse Univ.-Prof. i. R. Dr. Eva Bänninger-Huber Dates and Rooms

LV 964004

 Emotionsregulierung in unterschiedlichen Situationen Dr. Michael Worsch & Mag. Dr.
Heidi Siller
Dates and Rooms

LV 964001

Nonverbale Kommunikation Dr. Doris Peham Dates and Rooms

LV 964003

Emotionale Intelligenz Mag. Dr. Florian Juen Dates and Rooms


Summer semester 2022 / winter semester 2022/2023

Dates Topic Instructors
18./19.03. und
Spezifische Emotionen in zwischenmenschlichen Beziehungen Univ.-Prof. i. R. Dr. Eva Bänninger-Huber
01./02.04. und
Reflexion des eigenen Kommunikationsverhaltens Mag. Dr. Heidi Siller &
Silvia Exenberger
29./30.04. und
Formen der Gesprächsführung Univ.-Prof. i. R. Dr. Eva Bänninger-Huber
24./25.06. und
Aktives Zuhören Mag. Günther Kainz
09./10.09. und
Management von Konflikten Mag. Dr. Manfred Krampl
07./08.10. und
Spezielle Techniken der Gesprächsführung Univ.-Prof. i. R. Dr. Brigitte Mazohl & Univ.-Prof. i. R. Dr. Matthias Scharer 
04./05.11.2022 und
Kommunikation in Krisensituationen Univ.-Prof. Dr. Barbara Juen


University of Innsbruck
Innrain 52
6020 Innsbruck


  • Fundamentals of Communication
  • Emotion and Interaction
  • Conversation I
  • Conversation II
  • Final Thesis


Please enrole via the registration button above.

General Information for the Registration for Continuing Education Programmes

Participation in the university continuing education courses requires the admission as a non-degree student

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