Frequently asked Questions


General Questions

A_01_001Why can’t I log in with my user name and my password?

All member of the University of Innsbruck can log in with their user name and their “mail password” at .

  • You have made a typing mistake: All letters of your user name must be written in lower case.
  • You forgot your e-mail password: for reasons of data privacy - you must come in person to the User Support of the ZID and present your student card – or ID if you are an employee at the university. There the changed password can be reset to the initial password for one or more services; this password can be used from the next day. Should you – contrary to the recommendations – still use your initial password, you can also request it from the user support. Information about the password can be found here.
  • Your user name has expired:Maybe you haven’t paid your tuition fees on time. In this case, please contact the local User Support.
  • You are working with a project account:: In this case the “OLAT service” may not have been activated automatically. In this case too, please contact the local User Support.
A_01_002When are courses deleted?

Online courses remain active for the duration of the course and the following three semesters at the longest (to the end of February or end of September resp.), then they can be deactivated by the course owner. After a 30-day period, the course owner can permanently delete the course

ATTENTION: Deleted courses CANNOT be reactivated. If you still need content, you have to save it within the 30-day period. A data archiving tool is available for this purpose; you can also copy the course elements and/or data into a more current course.

A_01_003Do external lecturers/students also have access to OpenOlat?

Only employees of the university and degree students with a valid user name have access to OpenOlat. External lecturers/students can apply for a project-related user account at the ZID (Information Technology Services) via the institute.

A_01_004How can I change the system language in OpenOlat?

Log in to OpenOlat. Click on your avatar at the top right.

  • Select System settings under the heading “Configuration”. You are now in the system settings.
  • Now select your desired language under Language. You can choose between German, English, Italian, French or Spanish.
  • Click on Save.

To make the changes visible, you have to log out and log back into OpenOlat.

A_01_005My browser doesn’t display OpenOlat correctly! What can I do?

Please make sure that

  • your browser accepts session cookies
  • JavaScript is activated

IMPORTANT:If OpenOlat still doesn’t work properly in your browser, please delete your cache including cookies and reload the page.

Deleting the cache in Firefox

  • Click on the Menu (right upper corner) and select Options.
  • Select Privacy & Security.
  • Go to Cookies and Site Data and click on Clear Data.
  • Go to Cookies and Site Data and click on Clear Data.

Deleting the cache in Chrome:

  • Click on the hub icon in the main menu (3 dots at the top right corner).
  • Select “Settings”.
  • Select “Clear browsing data” from the list. Tick “Cached images and files”. and “Cookies and other site data.
  • Click on “Clear data"
A_01_006I can’t find my course. What am I doing wrong?

You can find OpenOlat courses in which you participate as a student in the section Courses under the tab My courses. If you cannot find the relevant course there, please contact your course lecturer to make sure that he/she has confirmed your registration in LFU:online.

IMPORTANT: Only when your registration for a course has been confirmed will you have access to the respective OpenOlat-course! It may take up to 24 hours for your registration to be recorded by the OpenOlat-system.

Questions for Lecturers

A_02_001How can I create an OpenOlat course?

You can create your courses directly in OpenOlat by using the course wizard. The HelpCard 10-010 offers step-by-step instructions. Another option is filling in the form: Kursanlage und optionale Kursmigration.

IMPORTANT: Olat-courses can only be created by lecturers having a valid user account!

A_02_002Do I have to enter the students into my OpenOlat course by hand?

If the course is created using the “user synchronisation with VIS:online” option, students are automatically registered for your course once the registration and the corresponding course has been confirmed in You can also add further students with VIS:online. Should you not be able to add students this way, it is also possible to do so using the “Members management” of the respective OpenOlat course.

A_02_003Where can I find my OpenOlat courses?

OpenOlat-courses for which you are entered as owner, are found in the tab “My entries” in the “Authoring” area.
TIP: To access your OpenOlat courses faster, you can simply create a “bookmark”. To do this, activate the flag shown on the left. Red flags indicate favourites that have already been activated. You can find the favourites under the menu item “Favourites”.

A_02_004Are training courses on OpenOlat offered? Are there also individual training courses?

Yes! Information on the course offer can be found on the page of the Staff Development department. There is an area called “Digital Media”. There you can find all training courses/workshops offered by the Department of Digital Media and Learning Technologies.

Individual trainings can be arranged for a minimum of five participants. Please contact the eCampus Helpdesk directly.

A_02_005Can deleted files be recovered?

Deleted files cannot be restored, but must be uploaded again by the lecturers.

A_02_006I would like to create several courses with a similar structure! Can OpenOlat courses be copied?

Yes, with the function "Copy from” you can copy elements of your own courses.
NOTE: If you want to copy an OpenOlat course of another instructor, you must be added as additional owner by the respective owner.

A_02_007I want to give another instructor administrative rights for my OpenOlat-course. What do I have to do?

You can do this via the member management of the respective course, add a member there and assign this user the rights of an “owner”.

A_02_008I would like to have an e-tutor to help me with my work in OpenOlat! How can I assign more rights to a student?

You can do so via the member administration of the respective course, add a member there and assign the rights of a “owner”.
TIP: The Department for Digital Media and Learning Technologies can help you to find a trained eTutor.

A_02_009I have added a student later to my course, but he/she still doesn’t appear in OpenOlat! How is that possible?

If you have successfully enrolled your students in the course (on VIS:online), they will be automatically added in OpenOlat. This synchronization takes place several times a day at fixed time intervals and can take up to 24 hours in individual cases!
Note: The registration of the students in VIS:online must have been confirmed to allow for a synchronization.

A_02_010As a guest professor, I have no user data for the University of Innsbruck! What can I do to get access to OpenOlat?

You cannot access OpenOlat without user name. You must therefore insist on getting a valid user account at the institute you are lecturing for. The application for a user account must have been approved in advance by your institute so that the Information Technology Services (ZID) can create a user ID for you. Once your user account has been activated, it can take up to 24 hours before you get access to OpenOlat.

A_02_011I have problems uploading certain files! What can be the reason for this?

Please make sure that the file name does not contain any special character (such as !"§$%&/()=?) or umlauts. Furthermore, please avoid spaces in the file names and connect words, for example, with a hyphen or underscore (e.g.: "Einfuehrung-in-die-Literaturwissenschaft.pdf" or "Einfuehrung_Literaturwissenschaft.pdf").

Questions for Students

A_03_001How do I get access to the course/How can I enrol?

Students must register online for the course via LFU:online. If your registration has been confirmed under “My course bookings”, you will be automatically registered in the associated OpenOlat course, as long as your course has already been created by your course lecturer. Click on “OLAT” to access your OLAT-courses under “My course bookings”. You can also log into OpenOlat at Under the tab “My Courses” in “Courses” you will see all OpenOlat-courses you are registered for.
IMPORTANT: Only when your registration for a course has been confirmed, you will have access to the respective OpenOlat-course! Your registration in the OpenOlat-system may take up to 24 hours.

A_03_002How can I cancel my registration for a course?

Students cannot cancel their registrations for a OpenOlat-course themselves. If you still wish to cancel your registration, you have to contact your course lecturer so that he/she can delete your registration.
IMPORTANT: The registration is not cancelled in OpenOlat; the confirmation of the registration must be deleted in the VIS:online of the student, since OpenOlat is synchronised with the database of registrations.

A_03_003I would like to take an exam and need access to the latest documents. How do I get access to the course?

In principle, the registration for exams takes place via the course catalogue or LFU:online and not in OpenOlat. However, in order to get access to an OpenOlat-course, you must first register for the respective course in the course catalogue. Only when “Booking confirmed” is displayed, you will be automatically registered for the respective OpenOlat-course within the next 24 hours.
NOTE: Activation in OpenOlat can take up to 24 hours.

A_03_004Are information events also offered for students?

Information events for the e-learning offer of the University of Innsbruck are always offered at the beginning of the winter semester (well-informed into your study programme) Students can attend the eTutoring@uibk course and be trained as e-tutor.

A_03_005I am not a degree student at the University of Innsbruck! Can I still access OpenOlat?

No! To access OpenOlat you need a valid user account at the University of Innsbruck. You can get it only with an admission to study. For more information on an admission to study, please contact the University Admission Department. One exception are courses that have been released for guests. Register at for getting a guest user access. There you will see a list of all learning resources that have been released for guests.

A_03_006How can I send an e-mail to all participants of my OpenOlat course?

You cannot sent an e-mail to all participants from an OpenOlat courses.

Preparation of electronic exams

General Questions

B_01_001What lead time do I have to allow for an electronic exam?

It depends on the form in which your questions are at hand, because the creation or preparation of the questions is what is most time-consuming in comparison. Basically, we assume that the creation of an examination in OpenOlat (incl. questions) requires a lead time of two to three weeks. In particular if you use OpenOlat testing for the first time, you should make sure to allow for a sufficient time buffet to e.g. go through the test with a colleague before the actual exam to find possible mistakes.

B_01_002In my course is a participant with a hearing, visual or other impairment, who cannot take the exam in the form intended.

Please contact Office for the Disabled. For technical questions contact the eCampus Helpdesk:


B_02_001I am familiar with the terms “open-book” and “online exam”, but I need some tips for the actual implementation.

The simplest variant of an open book exam is a test in an OpenOlat course. There is a question type called “file upload”, where the students can upload finished documents (e.g. within a time limit). You also have the opportunity to precede the exam by a sworn declaration and/or check the handed-in documents with PlagScan.
Further informations on open-book examination are available in the course "E-Assessment@uibk".

Examinations with OpenOlat

B_03_001Is there a sample test I can look at?

Information on test creation and an exercise text can be found in the open E-Assessment@uibk course.

B_03_002Which course elements should I use for my exam?

There are various options for setting up a test in OpenOlat, depending on your requirements. Ideally the “Test” module should be used.

B_03_003I saved my questions in Word. Can I easily import them to Open Olat?

There is no import from Word, but you can import from Excel file format.

B_03_004What do I have to consider when using the Task Element so that students can also upload their files?

Please go step-by-step through all the settings in the “Workflow” tab and configure it according to your wishes. Also make sure that you add a task in the form of a file in the “Task” tab. Without this file, the Task Element is not complete and therefore not displayed to the students.

B_03_005What is the question pool? Should I use it? What are the advantages and disadvantages?

The question pool gives you the opportunity to flexibly integrate questions into different tests. You can create and manage your questions centrally in the question pool and also share them with other authors. After you have created your questions directly in the questions pool, you can import them into a test and integrate them into your course via a corresponding course element.

Technical problems during an exam

B_04_001How stable is the OpenOlat as examination portal in general? I.e., if 250 people are logged in a the same time to write an exam, is there a considerable danger of a system crash?

Technically there is no difference if one student takes an exam or works on a document: during the day there are always a few hundred people in the system at the same time. An examination does not use any additional resources per se. The systems are stable and continuously adapted to the requirements. Failures in OpenOlat only occur when the power is gone.
More of a logistical challenge will be, if you want to use the virtual classroom during the exam (accompanying), i.e. to check presence or answer student questions that may arise during the exam. In this case we recommend splitting the group of participants into manageable numbers. You can carry out this grouping via exam groups.
Nevertheless, we recommend that you provide a suitable replacement scenario in the event of an interruption. It can always happen (especially now when the lines are used at full capacity at home) that the students’ Internet connection is interrupted. Additional dates and/or alternative examination methods would have to be provided for such cases, but that should always happen anyway.

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